Eligibility for Returns

You can request a return under the following conditions:

• The product must be unused, unworn, and in its original packaging.
• The return request is made within 30 days of receiving the product.
• Items that are damaged upon delivery or are defective.

Items that do not meet these conditions may not be eligible for a return.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

• Customized or personalized products.
• Clearance or sale items.
• Gift cards.

Steps to Initiate a Return

1. Contact Us: Email us at otakuparadiseofficial@gmail.com with your order number, product details, and reason for the return.
2. Approval: Once your return is approved, we’ll provide you with instructions for shipping the item back to us.
3. Ship the Item: Pack the item securely and send it to the address we provide. The return shipping cost is the customer’s responsibility unless the item is defective or damaged.
4. Inspection and Refund: After receiving and inspecting the item, we will notify you of the approval or rejection of your refund.

Refund Policy

If your return is approved, here’s how refunds work:

• Refunds will be processed within 7-10 business days after we receive the returned item.
• The refund will be credited back to your original payment method.
• For items bought with a discount or during a sale, refunds will be made at the discounted price.

Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective product:

1. Notify us within 48 hours of receiving the product by emailing otakuparadiseofficial@gmail.com.
2. Include photos of the damaged or defective product in your email.
3. We will offer a replacement or a full refund, depending on your preference.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• Check your bank account and contact your bank for updates.
• If you’re still facing issues, email us at otakuparadiseofficial@gmail.com, and we’ll assist you.

Important Notes

• We reserve the right to refuse returns or refunds if the item does not meet our policy requirements.
• Original shipping fees are non-refundable unless the return is due to a damaged or defective product.
• All return and refund requests are subject to verification.

We’re here to ensure you have the best shopping experience. If you have any questions about our Return and Refund Policy, don’t hesitate to reach out to us at otakuparadiseofficial@gmail.com.